Samassi Warranty

Warranty
Claims for Quality-Related Issues All quality-related defects on items sold directly by Samassi are covered by an extensive warranty, starting from the date of purchase . All saddles purchases are covered by a warranty period of 12 months from date of receipt to the original owner. Purchases ordered from and delivered to Europe are provided with a 24 month warranty as per EU regulations to the original owner only. Samassi's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase. Warranties on all replacements follow the same warranty time frame of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded. Process: Buyer must provide sufficient proof of purchase. Samassi must document what happens when buyers troubleshoot the product. The defective item’s serial number and/or visible proof depicting the defect are required. It may be necessary to return an item for quality inspection . For defective items that Samassi needs to have returned, warranties on those replacements are voided if the wrong item is returned to Samassi or if the defective item is not returned. Valid proof of purchase: Order number from online purchases made through Samassi . Sales invoice Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Please feel free to contact us,if you need support@samassi.com