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FAQS

Welcome to the Samassi FAQ page! Here, you'll find answers to the most common questions about our 3D printed bicycle seats, orders, shipping, and more. If you can't find the information you're looking for, feel free to contact us at contact@samassi.us for further assistance.

Product Information

Learn more about our 3D printed bicycle seats features, design, and compatibility.

Samassi 3D printed bicycle seats are designed for ultimate comfort and durability. Using advanced 3D printing technology, they offer superior support and shock absorption, providing a smooth and comfortable ride.

Yes, Samassi bicycle seats are compatible with most bike models, including mountain bikes, road bikes, and hybrid bikes. They are designed to fit standard seat rails found on most bicycles.

The 3D printing process allows for a more ergonomic design with customizable shapes and materials, which improves comfort, weight distribution, and performance compared to traditional foam or leather seats.

Samassi seats are crafted using high-quality, durable thermoplastic materials that are lightweight, flexible, and resistant to wear and tear, ensuring long-lasting performance.

Yes, the Samassi 3D printed bicycle seat is water-resistant, which helps prevent moisture absorption and ensures the seat remains comfortable and functional in various weather conditions.

Orders

Below are some of are common questions about orders

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment systems, making it easy for you to complete your purchase.

You can track your order by logging into your account and visiting the "Order History" section. Alternatively, you will receive an email with tracking details once your order is shipped.

Orders can be modified or canceled within 24 hours of placement. After this period, orders may have already been processed or shipped, so please contact us as soon as possible if you need assistance.

Yes, we offer gift cards that can be redeemed on our website. Simply select the value and send it to your loved one as a thoughtful gift for their next biking adventure.

Absolutely! We use industry-standard encryption to ensure that all transactions are secure. Your payment information is processed through a trusted and secure platform.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

We offer standard shipping (10-15 days for international orders) and expedited shipping (5-7 days for faster delivery). Choose the option that best suits your needs at checkout.

If you need to update your shipping address, please contact our customer service team immediately. We can assist with address changes as long as the order hasn’t been dispatched.

Yes, we ship to most countries worldwide. Shipping times for international orders are typically 10-15 days, depending on the destination.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your order’s progress on the shipping carrier’s website.

Shipping fees vary based on the delivery location and the shipping method you choose. Fees will be calculated at checkout before you finalize your purchase.

Customer Support

Have questions? Our team is here to help you with any inquiries or issues.

You can reach our customer support team by email at contact@samassi.us. Our team is available to assist you with any questions or concerns.

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We’ll work with you to resolve the issue promptly.

Our customer support team is available Monday to Friday, from 9 AM to 6 PM (Local time). We respond to emails within 24-48 hours during business days.

Yes, we offer a one-year warranty on all Samassi 3D printed bicycle seats, covering manufacturing defects or issues related to material quality.

At this time, we do not offer custom designs for our bicycle seats. However, we are always looking for ways to improve, and we welcome customer feedback on new product ideas.