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Any Questions?
Ultimate Customer Service
We're here to help! Whether you have questions about our products, need assistance with your order, or simply want to share feedback, our team is ready to assist. Reach out today, and we'll get back to you as soon as possible!
Got Any Questions?
Use the form below to get in touch with the sales team
FAQs
Below are some of are common questions
What makes Samassi bike seats different from others?
Samassi bike seats are 3D printed for superior comfort, ensuring a smoother ride with minimal pressure points. Our advanced design prioritizes support, making long rides more enjoyable.
How long will it take for my order to arrive?
Orders typically ship within 1-3 business days. Delivery times vary depending on your location, but standard shipping takes 5-7 days locally and 10-15 days for international orders.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping times and costs may vary depending on your location.
Can I return or exchange my Samassi seat?
Yes, we accept returns and exchanges within 30 days of purchase, provided the product is unused and in original condition. Please contact us for further instructions.
How do I install my Samassi bike seat?
Installing your Samassi bike seat is easy! Simply follow the included instructions or check our detailed installation guide on our blog: Samassi Saddle Install Instructions.
Do I need any special tools to install the seat?
No special tools are required. A basic wrench or screwdriver is all you need to attach the seat to your bike frame.
What is the warranty on Samassi bike seats?
Samassi bike seats come with a one-year warranty against manufacturing defects. If you encounter any issues, please contact our support team for assistance.
How can I contact customer support?
You can reach our customer support team by emailing contact@samassi.us or using the contact form on our website. We aim to respond to all inquiries within 24 hours.
